https://servicedesign.blog.essex.gov.uk/2019/11/19/great-outdoors-great-accessibility/

Great outdoors, great accessibility

The outdoors are for everyone.

At Essex Outdoors, our goal is to provide amazing experiences for everyone outdoors.

It could be for school groups, businesses or families.

We wouldn’t dream of turning anyone away because of a disability or impairment.

But often the first step to getting outdoors is going online to the Essex Outdoors website. It’s basically our shop window. So, if the site isn’t accessible for everyone, we’ve fallen at the first hurdle.

Know the terrain

We’re a fairly intrepid bunch. Our instructors include mountaineers, climbers and sailors, so we’re not afraid of doing a bit of exploring.

Our first task was to understand more about our users, clearly defining what they needed to do, and mapping out how that matched up to the way we’d organised information on our site.

Designing around what users need, instead of what we think they want, was a big step into the unknown. But knowing that we’d end up with something that people could use gave us a spring in our step.

Keep on track

Just like with any of our activities, you can’t just choose a direction and stick to it, you need to check your progress and change course accordingly. For us, that meant testing early and throughout the process then iterating.

This means you can make steady progress without worrying that what you’re working on has to be perfect straight away. Also, crucially, it really challenges your assumptions, particularly the ones you didn’t even know you had.

From getting to know our users, and testing the product we knew really early on that we wanted to design with accessibility at the heart of what we were doing.

We found it not only made the site accessible to people with disabilities who might be using assistive tech like screen-readers, but it made it better for all our users.

Ask for direction

With this in mind, we leveraged the help, expertise and tools we have in-house in the Council right from the beginning.

The Service Design team were able to talk us through some of the common accessibility issues that exist and how to avoid them. Doing this early, meant we avoided costly and time-consuming work unpicking mistakes later on.

We also chose an external agency to build the site who we knew would design with accessibility at the heart of their process. Because we’d committed to this way of working, we were prepared for the extra thought, and cost, involved in designing like this.

Reach your goals

Having this internal and external support was really important. In our line of work we’re used to high-wires, but when it comes to balancing the needs of a commercial website in a competitive market while ensuring that you’re meeting your accessibility goals it can be slightly hair-raising.

We learned that by taking a bit more time and ensuring accessibility was the starting point of all our discussions, we could, largely, satisfy both these needs. This influenced our decisions around fonts, colours, navigation, branding, content and even the content management system we used.

We’re going to continue testing with users, including users with disabilities, to ensure we’ve got this balance right.

Planning the next adventure

It’s been a long journey for us. We’ve learned a lot, and we hope by mapping it, we can help others along the same path.

You’ll definitely need the right tools and a lot of help and advice.

But most importantly, you should view accessibility as a guiding principle, not a burden, as you trek towards creating really useful and usable online services.

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1 comment

  1. Comment by Mr M P Cole Esq posted on

    Great to read Dan and glad I could help a bit at the start with the procurement. Congrats to you, EO, and ECC service design team!

    Reply

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