Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
We're hurtling through the beta phase of the essex.gov.uk project, so we thought we'd take a breath to let you know what we've been up to this week.
It's been a little while since our last show and tell, and we've got plenty to share, including service patterns and some super positive user research. Take a look.
Two of our project managers went undercover in an agile Service Design team. Here's what they found.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
We held our first show and talk session on the 30th January to showcase three pieces of service design work, which alongside the Digital Boomers project, form the Empowering Citizens work stream of Essex County Council’s Adults Digital Programme. This was …
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.
Bing Crosby is playing through some laptop speakers, there’s a stack of mince pie boxes on the secure document disposal and if you squint your eyes, there might just be snow in the air. In Chelmsford, it’s beginning to feel …
Hi, I’m Vicki and I’m Head of Service Design at Essex County Council. Over the past few months I’ve been working on what the new service design team will look like. I’m pleased to say we’ve settled on the structure, …
It’s been a busy couple of weeks on the essex.gov.uk project as we’ve moved on to building a working version of the new site. This post talks about how we're managing some key aspects of the development during the beta phase.
This morning, in the penultimate show and tell of the year, Helen West gave a summary of where the team is on the essex.gov.uk project. Specifically she talked about the transition from Alpha to Beta.