Great outdoors, great accessibility
The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.
user testing
From market to user research
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
User testing: Designing a new homepage
The Essex County Council website homepage is many residents first sight of our digital services. All other content hangs off the design and structure of this, so it’s important that we get it right. Here we share the first prototype …
Show and tell notes: 7 November
This week's show and tell was all about how we’re developing our core page designs (our homepage, landing pages and content pages) and our Information Architecture (how content is structured within the site). This has involved a lot of user …
Testing design options: Adult Social Care landing page
One of the tools we developed was a ‘Step-by-Step’ guide about adult social care. This had tested really well, so we decided to place a link to it on the top of the landing page for Adult Social Care. But when we tested with users, they struggled to find it. Here's what we learned.
Testing our homepage: navigation
We used website analytics and other research to generate new navigation headings for the ECC website Homepage, and we needed to test how service users responded to these headings and whether they made website content easier to find. Here's what we found.
User testing: creating our own user panel
I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.
Rewriting content for people living with dementia
As part of our content redesign work on Living Well Essex, we recently published an updated set of pages about dementia. Dementia is a significant condition. It describes a group of symptoms including memory loss and difficulties with thinking, problem-solving …
Show and tell notes: 20 June
This week’s show and tell focussed on things we’re doing to better understand our users. Nic Ward and Helen West presented the User testing lab workshops they, and other members of ECC, have been doing and James Pallister & Sheila …
Understanding the ‘why’: testing in the lab
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites