It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
‘Design can’t fully exist until it’s put into practice’, service designer and PhD student at Maria Marinovic, talks about how her research in sustainable design is helping her work at Essex County Council.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
This week we’ve continued to think about accessibility, celebrating how far we’ve come and recognising what more there is to do. As we shared last week, essex.gov.uk now has a fabulous accessibility score of 99.6%.
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
We know that not everyone can get to our Wednesday morning sessions, so we’re posting a quick summary here. It’s still much better to be there in person if you can, as the conversation and connection around the presentations is where the magic happens!