We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
We're settling in to our new space, but we've not slackened the pace as we get everything prepared for essex.gov.uk's go-live date. Find out what we've been up to this week.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Another short week, but we're rumbling ever closer to being ready to share essex.gov.uk with the world. Here's what we've been up to.
It's been a short week but we've managed to deploy, review and welcome some new arrivals. Have a read what we've been up to.
We're hurtling through the beta phase of the essex.gov.uk project, so we thought we'd take a breath to let you know what we've been up to this week.
It's been a little while since our last show and tell, and we've got plenty to share, including service patterns and some super positive user research. Take a look.
Two of our project managers went undercover in an agile Service Design team. Here's what they found.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
We held our first show and talk session on the 30th January to showcase three pieces of service design work, which alongside the Digital Boomers project, form the Empowering Citizens work stream of Essex County Council’s Adults Digital Programme. This was …
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.