Service design, local government, sharing the load
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
Service Standards
Great outdoors, great accessibility
The outdoors are for everyone and so is the Essex Outdoors website. Dan Newton tells us how he ventured into the unknown, creating an engaging, commercial website, with accessibility as its guiding light.
One directive: how we're pulling together to meet our accessibility duties
2020 is the year when Essex's online services must become fully accessible. For us, the journey's already begun. Find out how this affects all our websites, apps, forms and documents.
Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
Accessibility: our legal duty
The law about accessibility for public-sector websites changed in September last year. Find out what we've been doing to make sure our sites are compliant.
Back to the futures: cohort two of Futures Academy
Futures Academy is back! This time our nine brave Essex staff have just five days to tackle the process of registering a birth using new ways of working. Find out how they got on.
Co-publishing the Local Digital Declaration
In our view collaboration, reuse and sharing are all key to local government making real progress, at pace, on the change we need to better serve our citizens in the Internet age.
Introducing the Service Standards
The Service Standards were approved as part of our Organisation Strategy in 2017. They will help us create and run services which meet the needs of our users. Many of these standards are common sense; the ‘why?’, ‘what?’, and ‘how do you know?’ of good service delivery.