Life is complicated and we all have different needs. Our LearnFest session looked at why it's so vital to tackle complexity and create beautifully simple services for all of our users.
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Futures Academy returned with a new format and lots of new ideas. Julie talks us through the highs and lows of 10 weeks of inspiration, innovation and iteration.
Gentle nudging, heavy punning and getting things done: departing delivery manager, Matt Cole, talks about what he's learned being part of an Agile team.
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.
Futures Academy is back! This time our nine brave Essex staff have just five days to tackle the process of registering a birth using new ways of working. Find out how they got on.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.