We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.
How we work
Georgiana's embarking on a user research journey travelling the country and tackling biases, and she's taking us with her.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.
Futures Academy is back! This time our nine brave Essex staff have just five days to tackle the process of registering a birth using new ways of working. Find out how they got on.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.
Two of our project managers went undercover in an agile Service Design team. Here's what they found.
We’ve just started a new piece of work to identify and explore some of the common service patterns that sit within our services. This is how we're doing it.
Wednesday evening, we and our friends at FutureGov hosted an event to meet with some of the UK's digital service design talent. We told our story and talked about how we're transforming public services in Essex.