The Service Standards were approved as part of our Organisation Strategy in 2017. They will help us create and run services which meet the needs of our users. Many of these standards are common sense; the ‘why?’, ‘what?’, and ‘how do you know?’ of good service delivery.
I've been a delivery manager with the Service Design team since September 2017. I mainly work on capability, service standards, building the digital team and lots of other interesting stuff.
You can follow me @ncwrd
Every fortnight, in room C309 in County Hall, the Service Design team have what we call a show-and-tell. The format is pretty simple: two or three people stand up and talk through something they’re working on. People ask questions, and sometimes make suggestions. Everyone is welcome.
Essex County Council has a new blogging platform. In this post, I’d like to talk about how we built it.