This week’s show and tell included sessions on website accessibility and the Futures Academy project, as well as some discussions around work already published by the service design team. We were also trying out a new, slightly roomier venue in …
I've been a delivery manager with the Service Design team since September 2017. I mainly work on capability, service standards, building the digital team and lots of other interesting stuff.
You can follow me @ncwrd
At this week’s show and tell we heard about 2 pieces of work that showcased the ‘test, learn and improve’ approach that we try to take to all of our work.
We know that not everyone can get to our Wednesday morning sessions, so we’re posting a quick summary here. It’s still much better to be there in person if you can, as the conversation and connection around the presentations is where the magic happens!
This post talks about why we’ve changed the way we describe our team and the work we do. One of the main issues we’ve had with having a ‘digital’ team is that it suggests that designing and building online services is the responsibility of a select group of people in a corner of the organisation. We also found that colleagues found it hard to understand what ‘digital’ really meant: can you ‘be digital’ or ‘think digital’?
The Service Standards were approved as part of our Organisation Strategy in 2017. They will help us create and run services which meet the needs of our users. Many of these standards are common sense; the ‘why?’, ‘what?’, and ‘how do you know?’ of good service delivery.
Essex County Council has a new blogging platform. In this post, I’d like to talk about how we built it.