I'm lead service designer with the ECC Service Transformation team, working on the design of good services, building capability, service standards and lots of other interesting stuff in #localgov.
You can find me @ncwrd
At our recent hack day our Service Design colleagues explored how AI tools might help them spend less time on low-value activities and create more value and impact in their design work.
The new SEND Local Offer online service was launched in December 2022. We’ve been working in the background to prepare the SEND team for the handover of the site, and to ensure they have the right knowledge and support to iterate and improve as things change.
We know that most organisations are working hard to adapt to the post-Covid environment, so we’re releasing the hybrid model exploration framework we have created with some supporting guidance under a creative commons license, so that it can be reused and adapted by others.
We’ve created a new framework to help teams explore some of the main aspects of hybrid working. It will help them to understand and articulate what’s important as our short-term working models evolve into our longer-term – and maybe even permanent – ways of working.
In a crisis, having a methodology that asks the right questions, gives shared understanding and develops practical solutions is invaluable. Nic Ward tells us how service design adapted to help the coronavirus response in Essex.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
In our fourth service patterns installment, we look at prototyping our 'check something' pattern and start work on our service patterns library.
With more work and a growing team, we found a user-centred approach to getting the most out of our workspace.
After spending a few weeks mapping our services patterns, some interesting differences began to emerge. Here's what we found.
We spent five weeks mapping out over 150 transactional services we provide, from registering a birth to reporting potholes. Find out how we did it.