Nicholas Ward

I've been a delivery manager with the Service Design team since September 2017. I mainly work on capability, service standards, building the digital team and lots of other interesting stuff.
You can follow me @ncwrd

User testing: creating our own user panel

An empty user testing lab

I’m Narelle Ong and I’m the User Researcher in the Service Design team. It’s my job to help the whole service design team to understand the needs of our users, ensure we have these at the heart of our work, and that everything we build is robustly tested with them. In this post I’ll tell you about developing a pool of testers to support the work of the team.