This week’s show and tell was about the alpha Essex work, the project to consolidate Essex County Council’s disparate web estate into one single, user-focussed site. We were in the ‘innovation space’, across the way from our usual home in …
This week, we're in the user testing lab, in an effort to better understand why our users act the way they do. This involves watching how people actually behave when using our websites
It feels like an exciting time in the service design team. We’re coming to the end of our first significant piece of work. We’ve had time - and produced sufficient work - to meaningfully reflect on what we’ve learnt so far, and these observations are feeding into our preparation for the next phase of work.
Over the last few months we’ve been working to understand the current state of essex.gov.uk and plan how we might get to a better future for our web presence. We’ve gathered insights from available data and call centre staff and tested how easy it is for users to find things on the site.