It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
Bhupinder Kaur Mann
Bhupinder is a service designer at Essex County Council.
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.