Transformation is the change you earn, not just a recurring meeting
Bhupinder will be leaving the Service Transformation team soon. She reflects on what brought her here and what she'll be taking away with her.
Bhupinder Kaur Mann
Bhupinder is a service designer at Essex County Council.
Running a workshop with one of our busiest teams
How do you design a workshop for a team that can't spare more than 90 minutes at a time? Bhupinder Mann reveals that a time limitation can help rather than hinder productivity.
Making good decisions in a time of crisis
In times of crisis, we don't always have time to design solutions. Bhupinder and Ryan explain how service and business design methodologies can create the space our colleagues need for collaboration and decision-making.
A service pattern toolkit for the real world
It's been a long journey, but we've managed to bring service patterns off the wall and into the real world. Service designer, Bhupinder, tells us how.
Service design, local government, sharing the load
Nic and Bhupinder gathered with other service designers at the Local #GovDesign Day in Birmingham. They fill us in on what they learned and how we succeed together when we share our stories.
Empathy across systems, design thinking and beyond
We're used to thinking about what users need, but could there be something else missing from our systems, designs and even working relationships? Bhupinder explains.